Privacy Policy

Who We Are

Pottery India (“we”, “our”, or “us”) is a brand dedicated to ceramics and pottery. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and services.

Scope

This Policy applies to information collected through our website, contact forms, email communications, and when you engage with our customer support.

Information We Collect

Contact Information: name, email address, phone number, and city/country.
Order & Transaction Details: product selections, delivery address, and payment confirmations (processed by payment providers).
Account Details (if applicable): username and basic profile information.
Communications: messages you send us via forms or email, and your inquiries to customer support.
Device & Usage Data: IP address, browser type, device type, pages visited, and timestamps collected for security, troubleshooting, and performance monitoring.

How We Use Your Information

To provide and deliver products, process orders, and manage your requests.
To respond to inquiries and provide customer support.
To operate, maintain, and improve our website and services.
To send important service and transactional notices (e.g., order updates).
To protect against fraud, abuse, and unauthorized activity.
To comply with legal obligations and enforce our terms.

Legal Bases for Processing

Where applicable, we process personal information based on:

Contract: to fulfill orders and provide requested services.
Legitimate Interests: to secure our services, improve the site, and communicate essential updates.
Consent: where required by law for specific communications or activities.
Legal Obligation: to meet regulatory or compliance requirements.

How We Share Information

Service Providers: with vetted vendors who help us operate our website, process payments, fulfill orders, provide delivery, or offer support.
Business Transfers: in connection with a merger, acquisition, or sale of assets, where permitted by law.
Legal Requirements: when required to comply with applicable laws, regulations, or lawful requests.

We do not sell your personal information.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including satisfying legal, accounting, or reporting requirements. When no longer needed, we will delete or anonymize the data.

International Data Transfers

If your information is transferred to, stored in, or processed in a country different from your own, we take appropriate safeguards to protect it in accordance with this Policy and applicable laws.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal information, subject to legal requirements.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of your data in a portable format where applicable.

To exercise these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding.

Children’s Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the most recent changes. Continued use of our website after changes become effective signifies your acceptance of the revised Policy.

Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Pottery India
Email: [email protected]